Hoodplex latest news

Find the Right Fit for Your Budget with Hoodplex Pricing



Date: December 28, 2024

Blog Image 1

Dialer

What are the different types of dialers available (predictive, power, manual)?

Dialers are systems that automate calling. A predictive dialer dials multiple numbers to connect calls faster based on agent availability. A power dialer calls one number at a time when an agent is free. A manual dialer requires agents to dial numbers manually, offering more control but less efficiency..

Date: December 28, 2024

Blog Image 1

CLI

How to Stop Your CLI from Being Marked as Spam?

To stop your CLI from being marked as spam, ensure your numbers are registered with legitimate caller ID frameworks like STIR/SHAKEN or DNC registries. Avoid aggressive dialing practices, keep call volumes balanced, and maintain a good reputation by delivering relevant, expected calls. Regularly monitor your numbers and replace flagged CLIs promptly..

Date: December 28, 2024

Blog Image 1

Benefits

What features should I look for in a dialer provider for my business needs?

When choosing a dialer provider, look for features like call automation, analytics, and integration with your CRM. Ensure it offers reliable call quality, scalability to grow with your business, and customizable options like call forwarding and voicemail. A good provider should also provide strong security and support to address any issues quickly..

Date: December 28, 2024

Blog Image 1

Benefits

How Can VoIP Benefit Your Small Business?

VoIP allows small businesses to make phone calls over the internet, reducing communication costs. It offers flexibility, letting employees work from anywhere while staying connected. VoIP systems can scale easily as your business grows. With features like voicemail, call forwarding, and conferencing, it enhances overall productivity and customer service..

Date: December 28, 2024

Blog Image 1

CLI

Why is my CLI getting flagged as spam?

Your CLI may be flagged as spam due to high call volumes, frequent unanswered calls, or being associated with telemarketing practices. Using unregistered numbers or failing to comply with caller ID regulations can also trigger spam flags. Poor call reputation or customer complaints further increase the chances of being flagged..

Date: December 28, 2024

Blog Image 1

Cloud

What Is Cloud Telephony and How Does It Work?

Cloud telephony is an internet-based phone system that replaces traditional phone lines. It lets businesses make and receive calls via the cloud, offering features like call forwarding and voicemail. All data is managed online, enabling access from anywhere using devices like phones or computers..

Date: December 28, 2024

Blog Image 1

Dialer

How does a predictive dialer improve call center efficiency?

A predictive dialer improves call center efficiency by automatically dialling multiple numbers at once and connecting calls only when an agent is available. This reduces idle time for agents, increases the number of calls made, and ensures agents spend more time speaking with customers. It helps maximize productivity and minimizes downtime, improving overall performance..

Date: December 28, 2024

Blog Image 1

Dialer

How can I integrate a dialer with my CRM system?

To integrate a dialer with your CRM system, you'll typically use an API or pre-built integration tool. This allows the dialler to automatically pull contact details from the CRM, log calls, and update records in real-time. By connecting the two systems, you streamline the calling process, improve efficiency, and ensure that customer data is always up to date..

Date: December 28, 2024

Blog Image 1

Cost

What is the cost of using a dialer system for my business?

The pricing of a dialer system for your business depends on the features and scalability you need. With the right solution, you can significantly boost productivity and customer engagement, making it a valuable investment for growth..

Date: December 28, 2024

Blog Image 1

Benefits

What are the benefits of cloud-based dialers for small businesses?

Cloud-based dialers offer small businesses cost savings by eliminating the need for expensive hardware. They provide flexibility, allowing employees to work from anywhere with an internet connection. These diallers are scalable, so they grow with your business, and they offer features like analytics, call tracking, and easy integration with other tools, improving efficiency and customer service..

Date: December 28, 2024

Blog Image 1

Cost

How can a dialer system help reduce call center operational costs?

A dialer system reduces call center operational costs by automating call dialling, which eliminates the need for agents to manually dial numbers. This boosts agent productivity, reducing idle time and improving call volume. It also reduces the need for additional staff and expensive hardware, allowing businesses to operate more efficiently and cost-effectively.

Date: December 28, 2024

Blog Image 1

Benefits

How secure is a cloud-based dialer system?

A cloud-based dialer system is secure with encryption, secure servers, and regular data backups. It protects sensitive information and ensures compliance with industry standards. Access is controlled through user authentication and role-based permissions, keeping your data safe from unauthorized access..

Date: December 28, 2024

Blog Image 1

CLI

Can I use a virtual number or toll-free number as a CLI on my dialer?

Yes, you can use a virtual number or toll-free number as a Caller Line Identification (CLI) on your dialler. This allows your business to display a specific number, rather than an agent's personal phone number, enhancing professionalism and helping customers easily recognize your business when calling..

Date: December 28, 2024

Blog Image 1

Productivity

How can I reduce avail time for my agents?

To reduce agent avail time, use an auto-dialer to minimize idle time between calls, ensure proper call routing to match agents’ skills, and provide real-time monitoring to address issues quickly. Additionally, streamline workflows and reduce unnecessary breaks to keep agents more engaged and productive..

Date: December 28, 2024

Blog Image 1

Benefits

What are the benefits of using a VoIP dialer for my business?

A VoIP dialer offers cost savings by using the internet for calls, reducing phone bills. It increases efficiency with features like auto-dialing, call forwarding, and voicemail. VoIP also allows flexibility, letting employees work from anywhere, and provides easy scalability as your business grows..

Date: December 28, 2024

Blog Image 1

Outbound

Is BPX suitable for outbound calls?

BPX is not ideal for outbound calls because it may lack the features and efficiency needed for managing large call volumes, such as automated dialing and better call routing..

Date: December 28, 2024

Blog Image 1

CLI

What causes CLIs to appear as spam?

CLIs appear as spam when flagged by spam detection systems due to high call volumes, frequent unanswered calls, or telemarketing practices. Negative feedback from recipients, unregistered numbers, or non-compliance with regulations can also lead to spam labeling..

Date: December 28, 2024

Blog Image 1

CLI

What Is the Difference Between CLI and DID?

CLI (Caller Line Identification) is the number displayed to the recipient when a call is made, often used for identification or branding. DID (Direct Inward Dialing) is a unique phone number assigned to reach a specific person or department directly without going through a mainline or receptionist. While CLI is about outgoing calls, DID focuses on incoming call routing..